Privacy Policy

1. Introduction

Osmara Chime ("we", "us", "our") is a watch repair and servicing workshop located at 27 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. This Privacy Policy explains how we collect, use, store, and protect personal data provided to us through our website or in connection with our workshop services.

We are committed to handling your data with care. This policy is written in plain terms and is intended to be straightforward to read. If you have any questions, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Enquiry form submissions: name, email address, and optionally a telephone number and message content.
• Direct correspondence: when you contact us by email or telephone, we may retain a record of the communication.
• Workshop records: for clients who bring pieces in for servicing, we maintain a service record that may include your name, contact details, the watch reference numbers, and the work carried out.
• Website cookies: basic functional cookies and, if you have consented, analytics data. See Section 6 and our Cookie Policy for detail.

We do not collect sensitive personal data (such as financial information or government identification numbers) through this website.

3. Legal Basis for Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data on the following grounds:

• Your consent: where you submit an enquiry form or agree to cookies.
• Contract performance: where processing is necessary to carry out a service you have requested.
• Legitimate interests: for maintaining client service records and responding to correspondence, where this does not override your rights.

4. How We Use Your Data

• To respond to your enquiry and arrange a service if required
• To maintain a service record for watches we have worked on
• To send you updates related to an ongoing service (e.g., parts delays, scope changes)
• To schedule reminders for next service dates (quartz and collection programme clients, where agreed)
• To improve our website functionality using anonymised analytics data (if consented)

We do not use your data for marketing purposes, profiling, or automated decision-making. We do not send promotional emails.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for their own purposes. Data may be accessed by:

• Parts suppliers: only the information necessary to source a specific component (typically calibre reference, not your personal details).
• Website hosting and analytics providers: subject to data processing agreements and only where you have consented to analytics cookies.
• Legal authorities: where required by Malaysian law.

6. Cookies

Our website uses cookies for basic functionality (session management, your cookie consent preference). Analytics cookies are optional and used only with your consent. We do not use marketing or tracking cookies.

For full detail on the cookies we use and how to manage them, see our Cookie Policy.

7. Data Retention

• Enquiry data: retained for six months from the date of the enquiry if no service is carried out. Deleted sooner on request.
• Service records: retained for five years from the date of the last service, to support the 12-month labour coverage period and any follow-up correspondence.
• Collection programme records: retained for the duration of the programme and two years after its conclusion.

8. Data Security

We store client data on a locally maintained system with access restricted to workshop staff involved in service delivery. Electronic records are password-protected. Paper records, where kept, are stored in a secured location within the workshop.

In the event of a data breach affecting your personal information, we will notify you as required under Malaysian PDPA provisions.

9. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for data processing based on consent
• Request deletion of data we no longer need for a stated purpose
• Object to processing on grounds of legitimate interest

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia (www.pdp.gov.my).

10. Third-Party Links

Our website may contain links to external websites (such as the Department of Personal Data Protection). We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us so we can delete it promptly.

12. Policy Updates

We may update this policy from time to time. The current version is always available at this URL. Where changes are material, we will note the revision date at the top of this page. Continued use of the website after an update constitutes acceptance of the revised policy.

13. Contact

For any questions about this policy or your personal data: