Client Experiences
From single-piece overhauls to ongoing collection care. A selection of accounts from clients across the Klang Valley.
Back to Home18+
years of workshop practice
340+
movements serviced in 3 years
4.8
average client satisfaction score
12 mo.
labour coverage on every overhaul
Client Reviews
Ahmad Hafeez
Petaling Jaya, Selangor
Had a vintage Seiko 5 that had been sitting in a drawer for about four years — it was gaining maybe three minutes a day. The condition report they sent before starting was more detailed than I expected. When they returned the watch, the timing results were attached and it was running within +4 seconds daily across all positions. Took about five weeks all in.
Mechanical overhaul · June 2025
Lee Chin Huat
Mont Kiara, KL
Brought in a Longines quartz dress watch — the crystal had started to mist slightly, which suggested a seal issue. They did the gasket replacement, pressure tested it, and sent me a note explaining what the seal condition had been when they opened it. Picked it up the following week. Clear and no fuss.
Quartz movement care · May 2025
Nurul Rashidah
Bangsar, KL
I have nine pieces in the collection programme now and it suits how I think about the collection. The annual inspection covers all of them, they maintain a record for each watch, and one overhaul is included. It has taken the guesswork out of when things need attention. Worth it for anyone with more than a few watches.
Collection care programme · Ongoing since 2024
Rajendran Subramaniam
Subang Jaya, Selangor
I sent an email asking if they could handle a rather old ETA movement. They replied the next day with a clear answer. That set the tone for the whole thing — no vague responses, no leaving you to wonder. The overhaul report was easy to follow even for someone who does not know much about the technical side.
Mechanical overhaul · June 2025
Khairul Mazlan
Ampang, KL
The watch needed a mainspring replaced — they called me to confirm before doing it, which I had been told they would but still appreciated in practice. The turnaround was a bit longer than originally estimated because of a parts delay, but they messaged to let me know. No complaints about the work itself.
Mechanical overhaul · May 2025
Wong Tze Ying
Damansara Utama, Selangor
A quartz replacement that took three days. Battery and gaskets done, pressure test note included. They also told me when the next service would likely be needed, which I have not had from other places before. Small detail but useful if you wear the watch regularly in water.
Quartz movement care · July 2025
Case Studies
Mechanical overhaul · Seiko 6R15 · 4 weeks 2 days
Challenge
A client brought in an automatic Seiko received from a relative. The watch ran but had a visible amplitude issue — the rotor was sluggish and the power reserve was shorter than it should have been. Last service date unknown.
Approach
Condition report issued after intake examination. Movement disassembled, ultrasonic cleaning carried out. Mainspring replaced — the original had weakened noticeably. Worn keyless works components replaced. Owner contacted and confirmed before replacement. Lubrication and reassembly followed.
Result
Watch returned with full power reserve restored, timing within +6/−3 seconds per day across five positions. Client received teardown and reassembly photographs and a twelve-month labour coverage note. "It runs better than I expected from something that old."
Quartz movement care · Tissot T-Touch · Same week
Challenge
The client's daily-wear piece had begun stopping intermittently, particularly after temperature changes. Battery had been replaced twelve months earlier at a retail outlet but the issue continued.
Approach
Circuit inspection found a contact corrosion issue unrelated to the cell itself. Contacts cleaned, new cell fitted with the correct specification cell (not the generic substitute used previously), gasket renewed, pressure tested. Case-back reseated.
Result
Watch returned within four days. Stopping has not recurred. Next service reminder issued for eighteen months. "The stopping was the worry, not the battery cost — glad it turned out to be something fixable rather than a movement issue."
Collection care programme · First programme year
Challenge
A collector with eleven watches — mix of Swiss mechanical and Japanese automatic — had no service records for any of them. Several had been purchased secondhand. Concerned about condition without knowing where to start.
Approach
Programme scope agreed in writing at outset. All eleven pieces inspected. Digital records created for each, with photographs and reference numbers. Four pieces identified as needing attention within the year — three quartz seals and one mechanical overhaul (included in the programme). Gasket checks and rotation advice for the remaining pieces.
Result
All eleven pieces now have a current condition record on file. The four that needed work have been serviced within the programme year. Collector has continued into a second year. "I had been putting this off for years — having a plan for all of them at once made it much more manageable."
Get in Touch
Telephone
+60 3 2078 4693Workshop
27 Jalan Sultan Ismail, 50250 KL
Hours
Tue–Sat, 10:00–18:00
Next Step
Whether it is a single piece or a larger collection, describe what you need and we will respond within one working day.
Contact the Workshop